Shipping & Return Policy

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Prices FOB Washington, VA 22747 unless specified otherwise. Lead time is based on average production and transit time. Delays resulting from, but not limited to, production, transport, customs and weather can occur. Zandur accepts no liability for any such delays.

We understand that in some instances it may be necessary to cancel an order. Although we hope this is never the case, we strive to do everything to meet our customer’s needs. For help and/or guidelines of order cancellation please Contact Us.

Oders on stock items under 2,500 square feet may be returned within 30 days from the invoice date.

Returned items are subject to a 50% re-stocking fee.

Custom orders (Con{z}truct), non-standard colors, and orders over 2,500 square feet may not be returned.

All returns must be accompanied by a Zandur RMA code.

Need a return code? Click Here to contact us.