FAQs

Samples can be requested directly through the Zandur website. Simply browse our product collections, select the colors or styles you’d like to evaluate, and submit your request through the sample ordering page. Most sample orders are processed and shipped within 1–2 business days, and you’ll receive tracking information via FedEx once your order has shipped.

Sample orders are typically processed within 1–2 business days. Delivery times vary based on destination and carrier schedules. Once your samples ship, you’ll receive a FedEx email with tracking information so you can follow your shipment.

Samples are intended to represent the product’s color and texture, but they don’t always capture the full visual impact of an installed floor. Lighting conditions, room size, installation direction, and the natural variation found in cork-based products can all influence the final appearance. Viewing multiple samples together can provide a better representation of the finished installation.

Yes. Some Zandur products, particularly those containing natural cork, exhibit inherent color and tonal variation. This variation is a natural characteristic of the material and contributes to the unique appearance of every installation. Manufactured rubber products may also display slight lot-to-lot color differences, so ordering sufficient material for your project at one time is recommended.

If your project requires a larger sample for evaluation, please contact your Zandur representative. Larger samples may be available depending on the product and project requirements.

Commercial flooring orders can be placed through your authorized Zandur representative or dealer. They can assist with product selection, estimating quantities, pricing, and coordinating delivery for your project.

Product availability and purchasing channels may vary by region. Please contact Zandur to be connected with the appropriate representative or authorized dealer for your location.

Fulfillment begins after receipt of order deposit (typically 50% of the order total). The order will then be fulfilled and ready to ship within 5-10 business days. Shipping time is not included within the 5-10 day range.

In many cases, yes. Availability depends on the product collection and production schedule. We recommend retaining extra stock from the original installation whenever possible to ensure the best match.

Minimum order quantities vary by product and format. Your Zandur representative can provide specific information based on your project requirements.

Your local Zandur representative can provide pricing, product recommendations, availability, and project-specific quotations. Contact us through our website to be connected with the appropriate representative.

Zandur recommends installation by experienced commercial flooring professionals who are familiar with resilient flooring products and the installation guidelines for the specific collection being used. Proper installation is essential to achieving the product’s intended appearance and long-term performance.

Installation instructions for each product collection are available in the Technical Resources section of our website. Always refer to the latest published instructions before beginning installation.

Zandur recommends using adhesives approved for the specific product collection. Always follow the installation instructions for adhesive selection, application, and curing requirements to help ensure a successful installation. Contact our Technical Team with any outstanding questions.

In some situations, yes. The existing floor must be clean, sound, dry, and compatible with the recommended installation system. Always evaluate the substrate and follow Zandur’s installation guidelines before proceeding.

A properly prepared subfloor is critical for successful installation. The substrate should be clean, dry, smooth, structurally sound, and free of contaminants. Moisture testing should be performed in accordance with industry standards where applicable.

Some Zandur products may be compatible with radiant heating systems when installed according to published guidelines. Consult the installation instructions or contact Technical Services for product-specific recommendations.

Follow the environmental conditions outlined in the product installation instructions. Maintaining the recommended temperature and humidity before, during, and after installation helps ensure proper adhesive curing and long-term dimensional stability.

Cure times vary depending on the adhesive used, site conditions, and product type. Always follow the adhesive manufacturer’s recommendations before allowing foot traffic, rolling loads, or moving furniture onto the new floor.

Seam treatment varies by product format and installation method. Refer to the installation instructions for the specific collection to ensure proper seam alignment, treatment, and finishing.

Individual tiles or planks can often be replaced without removing the entire floor, depending on the installation. Contact your flooring professional or Zandur representative for repair recommendations.

Regular cleaning with a neutral pH cleaner and routine dust removal is generally all that’s needed to maintain Zandur flooring. Cleaning frequency should be based on traffic levels and the specific needs of the facility. Always follow the Care & Maintenance Guide for product-specific recommendations.

No. Products featuring Nitria™ rubber are designed to maintain their appearance without waxes or floor finishes. This helps simplify maintenance while reducing ongoing labor and material costs.

Use neutral pH cleaning products recommended for resilient commercial flooring. Always follow the product-specific Care & Maintenance Guide and test unfamiliar cleaners in an inconspicuous area first.

Avoid harsh solvents, highly acidic or alkaline cleaners, and products not recommended for resilient flooring. Always consult the Care & Maintenance Guide before using specialized cleaning products.

Prompt cleaning is the best approach. Most common stains can be removed using the cleaning procedures outlined in the Care & Maintenance Guide. For persistent stains, contact Zandur Technical Services for guidance.

Maintenance frequency depends on traffic levels and the environment. High-traffic areas may require more frequent cleaning than low-traffic spaces. A routine maintenance schedule helps preserve the floor’s appearance over time.

Yes, many commercial facilities successfully maintain Zandur flooring with properly equipped automatic scrubbers. Follow the Care & Maintenance Guide for recommended pads, brushes, and cleaning solutions.

Use appropriate furniture glides, entrance matting, and protective measures under heavy equipment to help minimize scratches and indentation. Routine maintenance and proper protection will help extend the life of the installation.

Product-specific Care & Maintenance Guides are available in the Resources section of our website.

Many Zandur products are manufactured without PVC, plasticizers, and other petroleum-plastic ingredients. Product-specific documentation is available to verify material content and certifications.

Sustainability documentation varies by product and may include HPDs, EPDs, low-emitting material certifications, and additional third-party documentation. Visit our Resources section for product-specific information.

Many Zandur products may contribute to sustainable building programs through material transparency, low-emitting characteristics, and environmental documentation. Contribution depends on the specific product and project requirements.

Many Zandur products meet low-emitting material requirements and are formulated without PVC or plasticizers. Product-specific certifications are available in our Resources section.

Select Zandur products incorporate renewable and recycled materials, including cork. For example, Praxis is made with 96% renewable/recycled cork, while Sustain incorporates recycled cork with Nitria™ rubber and natural fillers.

Recycling opportunities depend on product type, project location, and available recycling programs. Contact Zandur for product-specific guidance.

Sustainability documents, including EPDs, HPDs, certifications, and technical information, are available in the Resources section of our website.

Zandur products are designed for demanding commercial environments and engineered to withstand heavy foot traffic, rolling loads, and routine maintenance. Durability characteristics vary by collection and application.

Many Zandur products provide slip-resistant surfaces suitable for commercial environments. Refer to product-specific testing and technical data for detailed performance information.

Products featuring Nitria™ rubber are designed to perform in environments with carts, wheelchairs, and other rolling loads. Performance varies by product thickness, format, and installation conditions.

Several Zandur products, including cork and select rubber collections, provide sound reduction and underfoot comfort benefits. Acoustic performance varies by product and thickness.

Select Zandur products are engineered for fitness, wellness, and active environments where impact resistance, durability, and comfort are important. Product recommendations depend on the activity level and equipment used.

Many Zandur products are designed to resist indentation from furniture, equipment, and heavy use. Performance depends on the product, load conditions, and proper floor protection measures.

Zandur provides a variety of technical resources, including data sheets, installation instructions, maintenance guides, test reports, EPDs, HPDs, and warranty information.

With proper installation and maintenance, Zandur products are designed to provide many years of reliable performance in commercial environments. Product longevity depends on traffic levels, maintenance practices, and application conditions.

Warranty coverage varies by product collection. Zandur offers product-specific warranties designed to provide confidence in the long-term performance of our flooring and wall solutions. Refer to the applicable warranty document for complete terms, conditions, and coverage details.

Current warranty documents are available in the Resources section of the Zandur website. If you need assistance locating the correct warranty, your Zandur representative will be happy to help.

If you believe your product may qualify for warranty consideration, contact your Zandur representative as soon as possible. They will guide you through the documentation required and explain the next steps in the evaluation process.

Zandur’s technical support team is available to assist with product selection, installation questions, maintenance recommendations, and technical documentation. Contact us through the website, and we’ll connect you with the appropriate technical resource.

Absolutely. Whether you’re designing a healthcare facility, school, workplace, or hospitality space, your Zandur representative can recommend products based on performance requirements, aesthetics, sustainability goals, and budget considerations.

Most technical documents—including installation instructions, maintenance guides, technical data sheets, certifications, and warranties—are available in the Resources section of our website. If you don’t see the document you need, please contact us for assistance.

Inspect all material upon delivery before installation. If you notice visible damage or discrepancies, document the issue and notify your distributor or Zandur representative promptly so it can be evaluated and addressed.

Return policies vary depending on the product, order type, and purchase agreement. Contact your Zandur representative to discuss your specific situation and determine what options may be available.

If your project requires technical assistance before, during, or after installation, contact your Zandur representative. Depending on the project and circumstances, a technical review or site visit may be available.

Visit the Contact page on our website to connect with your local representative or send an inquiry. Our team can assist with product information, specifications, samples, technical support, pricing, and project-related questions.